The earliest impression we had of the F-12 Berlinetta driver experience was that everything you associate with the Ferrari brand ended outside of the driver displays. The displays themselves seemed more at home in a down-market hot hatchback. To add to this, the architecture of the displays - there were two displays with two sets of controls which looked similar but operated differently - would confound even expert users' mental models of the UI especially when trying to find or operate lesser-used features.
From the page-by-page photo documentation of the UI, the videos, and the test data collected, I recreated the architecture of the UI (above). Through a combination of expert review and cognitive walkthrough, a 100 page detailed report was created with UI pros and cons annotated, and changes recommended.
In our presentation to Ferrari, I proposed a few new concepts for the F12 cockpit, with the constraint of trying to keep engineering changes (particularly vehicle structure) to a minimum. Shown above is one of the concepts, involving a single rectangular LCD that would fit into the current console.
Ferrari F12 Berlinetta Driver Console Evaluation and Concepts (2014)
This was a project executed by Tata Elxsi for an external client, Ferrari. A three member team, led by Tata Elxsi's design chief Nick Talbot tested a production F12 Berlinetta in Dubai. My role was to perform the bulk of the UX research based on the data collected from the in-vehicle test, identify areas for improvement in the vehicle experience, and submit a report to Ferrari.
In parallel, I also worked on new design concepts based on insights gleaned from the UX research activities, and these were included in a pre-sales effort that eventually led to Tata Elxsi winning more work from Ferrari.